The Lake County Council on Aging's Lake Community Transit program provides rides to medical appointments, shopping, and social activities. Our vans are driven by qualified volunteers or staff, and are available for transportation within Lake County and, with 48 hours' notice, to Missoula and Kalispell.
Many of our passengers are Medicaid Eligible, and the majority of our trips are to provide transportation to medical appointments. This program enables community members to access safe, reliable, and affordable transportation to medical appointments and maintain their health and well-being. Lack of transportation is often a serious obstacle for those who no longer drive, or those without their own transportation, when it comes to accessing the medical services they need. This is especially true in areas without many public transportation options. Transportation services, especially in rural communities such as ours, are crucial in allowing everyone to live healthier, more fulfilling lives, regardless of age, ability, or income.
We do require 24 hours minimum notice for local rides, and 48 hours notice for rides to Missoula or Kalispell. Our rides are scheduled on a first-come first-serve basis.
The Lake Community Transit and the Lake County Council on Aging are committed to ensuring that no person is excluded from participation in, denied the benefits of, and/or subjected to discrimination, in the receipt of our services or programs on the basis of race, color or national origin or any other characteristics protected by state or federal law, including: the Civil Rights Act of 1964, as amended. Furthermore, under the Americans with Disabilities Act (ADA) of 1990, no entity shall discriminate against an individual with a physical or mental disability in connection with the provision of transportation service. To this end Lake Community Transit has updated its Title VI program, as required by the Federal Transit Administration, and is available for review.
To obtain more information on the Lake Community Transit nondiscrimination obligations, or to file a Title VI, or ADA complaint, contact Kim Vietz at the Montana Department of Transportation (MDT) at 406-444-6334. You MUST file your complaint within 180 calendar days of the incident. You are not required to use the MDT form to file a complaint.
Complaint forms may be obtained here or directly through MDT at: https://www.mdt.mt.gov/business/contracting/civil/eeo.aspx
Submit complaints to:
Montana Department of Transportation
Office of Civil Rights
2701 Prospect Avenue
PO Box 201001 Helena, MT 59620-1001
Voice: (406) 444-6334
TTY: (800) 335-7592
Fax: (406) 444-7243
Alternative accessible formats of this document will be provided on request. Persons who need an alternative format, or unable to complete a written complaint, please contact the Department of Transportation, Office of Civil Rights 2701 Prospect Avenue, PO Box 201001, Helena, MT 59620-1001. Telephone: (406) 444-5416 or Montana Relay Service at 711.